Privacy Policy
At Vedgangakashi, your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.
What We Collect
Name, contact info, payment details & usage data
How We Use It
To deliver services, improve platform & communicate
Who We Share With
Only trusted partners — never sold to third parties
How We Protect
Industry-standard encryption & access controls
1Scope & Introduction
This Privacy Policy applies to Vedgangakashi — our website, mobile application, and all services offered through them (collectively, the "Platform"). It applies to all users who access or use our services.
This Policy is framed in compliance with:
- The Information Technology Act, 2000
- IT (Reasonable Security Practices) Rules, 2011
- IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
2What Information We Collect
We collect three categories of information:
Personal Information
Information that can identify you as an individual:
Non-Personal Information
Technical data that does not identify you directly:
- IP address and browser type
- Device model and operating system
- Time zone and location
- Screen resolution and app version
Usage Information
Data about how you interact with the platform — pages visited, features used, time spent, booking history, and session interactions.
3How We Collect Your Information
We collect information through the following means:
- When you register or update your profile on the platform.
- When you book astrology sessions, pujas, or temple services.
- When you make payments through the platform.
- When you post reviews, ratings, or comments.
- Through cookies and automatic tracking technologies.
- When you contact our support team.
- When you participate in surveys or promotional activities.
4How We Use Your Information
We use your information for the following purposes:
Service Delivery
Fulfilling your astrology sessions, puja bookings, and other platform services.
Account Management
Creating, maintaining, and securing your user account.
Communication
Sending booking confirmations, service updates, and support responses.
Payments
Processing transactions and managing your wallet balance.
Platform Improvement
Analyzing usage to improve features, performance, and user experience.
Personalization
Showing relevant astrologers, pujas, and content based on your preferences.
Marketing
Sending promotional offers (you may opt out at any time).
Legal Compliance
Meeting obligations under Indian law and responding to legal requests.
6Third-Party Links & Services
The Vedgangakashi platform may contain links to third-party websites or integrate with external services (e.g., payment gateways, social login providers). Vedgangakashi is not responsible for the privacy practices of these external services.
7Your Rights & Controls
As a user, you have the following rights over your personal data:
Access
View the personal data we hold about you.
Correction
Update or correct inaccurate information in your profile.
Deletion
Request deletion of your account and associated data.
Withdraw Consent
Revoke your consent to data processing at any time.
Opt-Out
Unsubscribe from marketing emails and promotional messages.
Data Portability
Request a copy of your data in a standard format.
9How We Protect Your Data
We take data security seriously and implement multiple layers of protection:
10Data Retention
We retain your personal information for as long as:
- Your account remains active on the platform.
- Required by applicable Indian law or regulatory obligation.
- Necessary to fulfill the purpose for which the data was collected.
- Needed to resolve disputes or enforce our agreements.
Non-personal and usage data may be retained indefinitely in an anonymized form for analytics and platform improvement.
11Children & Minor Users
Vedgangakashi is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors.
If you believe a minor has provided us with personal data without guardian consent, please contact us immediately at customer.care@vedgangakashi.com so we can delete it promptly.
12Changes to This Policy
Vedgangakashi may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable law.
- We will notify you of significant changes via email or a prominent notice on the platform.
- The updated Policy will become effective from the date of posting.
- Your continued use of the platform after the update constitutes acceptance of the revised Policy.
13Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and the Rules made thereunder, our designated Grievance Officer can be reached at:
Complaints related to privacy violations will be addressed within 30 days of receipt, in accordance with the provisions of the Information Technology Act, 2000.
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes will be resolved by binding arbitration in New Delhi, India, under the Arbitration and Conciliation Act, 1996.
Your Privacy Is Sacred To Us
Vedgangakashi is committed to protecting your data with the same care and devotion we bring to all our spiritual services. For any privacy-related queries, reach us at customer.care@vedgangakashi.com.